A: If the weather is bad/raining we will call you the evening before the date of hire and advise you what to do. For safety reasons we would advise not use bouncy castles in adverse weather ie heavy rain or strong winds.
Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.
Q: How much notice to I need to give to book a castle?
A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.
Q: How many children/adults are allowed on the castle?
A: Each castle has different limits. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage.
Q: Can you set up on a concrete/gravel/decking area?
A: We do NOT hire out castles on the concrete/gravel/decking to prevent damage to our castles. Flat grassed areas only OR indoor hires only.
Q: How much space do I need for a bouncy castle?
A: The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking. The ceiling must be higher than the height of the castle booked. Heights of all our castles are on our website.
Q: What payment method we you except?
A: We only except cash on delivery.
Q: Do you need an electrical socket?
A: There must be access to a 240 mains power supply (general house hold socket) within 40 meters of the bouncy castle.
Q: Do you charge for cancellation?
A:We do not charge for cancellation as long as we have 24 hours notice.
Q: Are you fully insured, if a child gets injured who's to blame?
A: We carry 5 million pounds worth of public liability cover, however as per our terms and conditions we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it's use and therefore should anything happen, you are liable to a claim as the hirer. Our Public Liability covers us against set up faults or faulty equipment etc
Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: No we will fully assemble the castle and make it secure for your use and give you a demonstration on how to use it safely and then leave it in your control. When we return to collect the castle at the agreed time we will dismantle it.
Q: How long do I get to keep the bouncy castle?
A: We usually deliver the castles first thing in the morning and then collect them later on that day. If you want it for more than one day please mention this when you book, this will of course be reflected in the price. We will arrange the collection time when booked.All Hall hires (INDOOR PARTIES)We will work with with you to deliver and collect within the hire times.
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access. The castles are heavy items and cannot be lifted.
Q Do you hire to houses that the Bouncy Castle has to be carried through the house (i.e Terreced houses)
A Most of our units are bulky item and we would struggle to get through a house.Please let us know when you book as we will need to know the access available.Bouncy castles with slides we will not be able to carry through a house.
Q: Do you hire bouncy castles during the winter months for outside use?
A: No we do not hire the castles during the winter months for outside use, but we will be happy to hire for inside use only.
If you have any other questions that we have not covered please contact us on 07968369478/07968230144 or email us from our contact page and we will be happy to help.